Every record in Recall is born from a real conversation — and grows with every page viewed, every escalation raised, every cobrowse session, every note your team ever leaves. The customer record writes itself, one chat at a time.
Open any record in Recall and you don't see a CSV import — you see a living dossier. Identity, contact, full tech context, lifetime stats, and a status badge that tells your team in one glance whether to relax or reach for the phone.
Every chat your customer ever had — bot, agent, escalated, resolved — captured in full and threaded under their record. No re-explaining. Just open the record and read what was said.
Every escalation lives on the customer's record forever — open, resolved, callback, low-confidence, unresolved. Priority and assignment are baked in. Nothing falls between the chat tool and the ticket queue, because there isn't a gap anymore.
Pre-chat surveys capture context before the conversation starts. Agent notes capture context after. Together they create durable institutional memory — so the next agent who picks up this customer doesn't start from scratch.
When a chat turns into a cobrowse session, Recall records it — so the moment your agent helped them through a webhook config or checkout flow lives forever on their record. Share with QA, training, or just refresh your own memory before the next call.
HubSpot and Salesforce were built for a sales motion that started with a form. Recall was built for the one that starts with a question — and never stops capturing what happens next.
Get early access to Recall and watch your context hub fill itself in — one real conversation at a time. Included with Grow & Scale plans, no onboarding fees, bidirectional sync to your existing CRM.