ChatBeacon AIX brings together a smarter knowledge engine, a redesigned visitor experience, and a unified admin console — so your AI handles more, your team handles less, and every conversation gets the right outcome.
Everything ChatBeacon AIX 2026 brings to your team and your visitors — at a glance.
Recall CRM is a modern conversational CRM, built directly into ChatBeacon AIX. Every chat, callback, and form submission flows into one ranked pipeline, enriched with company, location, and intent — ready to route.
Every conversation the AI couldn't fully resolve — callbacks, low-confidence answers, churn-risk signals — surfaces in a single live queue. Your team intervenes only when it matters, without combing through transcripts.
The new visitor experience is faster, lighter, and built for every screen. A redesigned bubble, smart quick replies, and persistent state across pages mean visitors get answers without losing their place.
Theme Studio is a visual editor that turns your brand guidelines into a polished visitor experience — no CSS, no developers. Tune colors, type, shape, and motion in real time, then ship a chat window that looks like it was always part of your site.
The new Admin Management Portal brings every metric your team cares about — agent performance, AI accuracy, lead pipeline, and SLA health — into a single, beautifully consistent surface. Viewport 360 is the operations dashboard your supervisors have been waiting for.
Recall CRM, the AI Escalation Dashboard, the new Visitor Chat Window, Theme Studio, and Viewport 360 are rolling out to all customers. Start with a guided tour, or jump straight into your console.