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What is ChatBeacon?
ChatBeacon is an AI-powered customer engagement platform combining chatbots, live agent chat, co-browse, video chat, PictureData™ visual shopping, and Viewport 360 analytics.
How long does setup take?
Most teams are live in under 5 minutes. Point us at your domain, configure your greeting, paste one line of JavaScript. No training period needed.
What industries use ChatBeacon?
Banking, credit unions, healthcare, education, e-commerce, auto dealers, insurance, SaaS, government, real estate, legal, travel, and more.
How is ChatBeacon different from Intercom?
Per-seat pricing (no per-resolution fees), on-premise deployment for regulated industries, and native co-browse, video chat, and PictureData™ that competitors don't offer.
Is there a free trial?
Yes! Free trial with no credit card required. We'll also build a custom AI chatbot on your content during a live demo so you can see it in action first.
Where is ChatBeacon based?
Tulsa, Oklahoma, USA. SmartMax Software has been building communication technology since 1990 — over 35 years of innovation.
What AI model does ChatBeacon use?
OpenAI GPT-5.4 via AgentKit workflows. Domain-grounded web search ensures every answer comes from your live website — always current, never stale.
Do I need to train the chatbot?
No training needed. Our AI uses domain-grounded web search that reads your live website in real time. Update your site, and the AI knows instantly.
Does the AI hallucinate?
We use multi-layer guardrails to validate every response against sourced content. If the AI can't verify a fact from your domain, it won't say it.
How many languages are supported?
45+ languages with real-time bi-directional translation. Visitor writes in Spanish, agent reads in English — automatically.
Can the AI hand off to a human?
Yes. AI detects buying signals, complexity, or frustration and routes to the right agent with full conversation history, AI summary, and suggested responses.
What percentage does AI resolve?
Typically 70% of conversations are fully resolved by AI. The remaining 30% are handed off to agents with complete context — zero repeat for the customer.
What is co-browse?
Agents see the customer's screen in real time — highlight fields, draw annotations, and guide them through forms. No downloads, no plugins. PII auto-masking included.
Is video chat included?
Yes. Agents can start face-to-face video calls directly from the chat window. Works on desktop and mobile browsers.
How many agents can use it?
Professional plan supports up to 10 seats. Enterprise plan offers unlimited agents with volume discounts.
Can I route chats by department?
Yes. Route by URL, country, visitor tags, department, business rules, or custom logic. Queue management with overflow handling included.
Can agents chat from mobile?
Yes. The operator console works on mobile browsers, and we have mobile-optimized views for agents on the go.
Is ChatBeacon SOC 2 certified?
Yes. SOC 2 Type II certified. Annual audits by independent third parties. Full report available under NDA.
Do you support HIPAA?
Yes. HIPAA compliance with a signed Business Associate Agreement (BAA) on Enterprise plans. All data encrypted via Azure.
Can I run it on-premise?
Yes. Full on-premise deployment with your own MS SQL database. Data never leaves your network. Available on Enterprise plans.
Is ChatBeacon GDPR compliant?
Yes. Full GDPR compliance including data processing agreements, right to erasure, data portability, and consent management.
How is data encrypted?
AES-256 encryption at rest, TLS 1.2+ in transit. Hosted on Microsoft Azure with US data center options. SSO via Microsoft Entra ID.
How much does ChatBeacon cost?
Professional starts at $149/month for up to 10 agents. Enterprise is custom-priced with unlimited agents, on-premise, SSO, and dedicated support.
Do you charge per AI resolution?
No. Per-seat pricing only. No hidden per-resolution, per-message, or per-contact fees. Unlimited AI conversations included.
Is there an annual discount?
Yes. Annual billing saves 20% compared to monthly. Enterprise plans have custom pricing based on your requirements.
Is there a long-term contract?
No. Monthly plans cancel anytime. Annual plans are billed yearly with a 30-day money-back guarantee.
What is PictureData?
The world's first AI visual shopping assistant. Customers describe products in natural language, and the chatbot finds matching items from your Shopify or WooCommerce store.
Which platforms does it support?
Shopify and WooCommerce with real-time inventory sync. Prices and availability always current. More platforms coming soon.
Can customers upload photos?
Currently PictureData uses natural language descriptions to match products. Photo-to-product matching is on the roadmap.
Is PictureData included?
PictureData is available as an add-on to Professional and Enterprise plans. Contact sales for pricing based on your catalog size.
How do I install ChatBeacon?
Paste one line of JavaScript on your site. Works with any platform — WordPress, Shopify, Webflow, React, custom builds, and more.
Is there an API?
Full REST API with CRUD endpoints for chats, visitors, agents, bots, and analytics. Webhooks for real-time event notifications. OAuth 2.0 authentication.
Does it work with Zapier?
Yes. 3000+ app connections via Zapier. Triggers on new chats, leads, escalations, and custom events. Also native integrations with Salesforce, HubSpot, Slack, and more.
What is the uptime SLA?
99.9% uptime SLA on all plans. Enterprise customers get 99.99% with dedicated infrastructure and priority support.
Still have questions?
AI-powered live chat and chatbot platform. Built in the USA. Trusted since 2005. Cloud or on-premise deployment.
Made in the USA
© 2026 SmartMax Software, Inc. All rights reserved. SmartMax does not own any of the third-party trademarks, all represented brands own their respective copyrights and trademarks, and their use does not imply any endorsement or affiliation.
