Secure live chat &
AI built for insurance.
Enterprise-grade AI chat with SOC 2 Type II compliance, GLBA-aligned data handling, and on-premise deployment — purpose-built for carriers, brokerages, and agencies modernizing the policyholder experience from quote to claim.
On-premise & dedicated cloud deployment
SOC 2 Type II & GLBA compliant
AI trained on policies, coverage & FAQs
SSO with Entra ID, Okta, & Active Directory
ChatBeacon AI — Insurance Demo
Live
⚡ Licensed Agent Handoff
SR
Hi Jordan — I'm Sarah from our auto team (licensed in OK). I'm seeing 3 quote tiers matching your current limits, starting at $148/mo. Want me to walk through each one?
70%
Policy questions auto-resolved
<2s
Avg quote retrieval time
15+
Carrier & policy admin integrations
GLBA
+ SOC 2 audited
Why It Matters
Policyholders expect instant,
plain-English answers.
Long hold times, paper-and-phone claims, and dense policy language frustrate customers and inflate loss-adjustment expense. Your team needs tools that handle routine questions instantly — and turn complex coverage into clear answers.
⏳
Long Hold Times
Average insurance call-center hold times top 8 minutes — longer during weather events. Customers expect instant answers about coverage, claims status, and ID cards — not menu trees.
🔒
Policy Complexity
Customers don't understand their declarations page, riders, or coverage limits. They call to ask basic questions agents have to re-interpret every time — driving cost-per-interaction up.
📉
Slow First-Notice-of-Loss
Every hour FNOL is delayed adds cost, complexity, and customer churn. Without 24/7 channels, claims pile up overnight and weekends — right when customers need you most.
Use Cases
What ChatBeacon does for
carriers & agencies.
🛡️
Policy & Coverage Lookups
ID cards, declarations pages, premium balances, deductibles, and coverage limits — instant answers without an agent appointment.
💰
Quotes & Bundling
Auto, home, life — AI runs eligibility, applies multi-policy discounts, and routes ready-to-bind leads to a licensed agent with full context.
🚨
First Notice of Loss
Submit claims 24/7, capture photos and police reports, and route to the right adjuster with everything attached — cycle time starts immediately.
📅
Renewals & Endorsements
Renewal reminders, address changes, vehicle swaps, and rider adjustments — handled in chat with the right disclosures.
🔐
GLBA-Compliant Handoffs
Every escalation to a licensed agent or adjuster runs through an audited, GLBA-aligned trail — no PII in email or SMS.
📊 ChatBeacon Dashboard — Insurance KPIs
2,847
Chats This Week
94%
Policyholder Satisfaction
73%
AI Resolution Rate
1.8s
Avg Response Time
Security & Compliance
Built to protect every
policyholder record.
SOC 2 Type II
Audited & certified
HIPAA
BAA available
GDPR
EU data privacy
On-Premise
Behind your firewall
256-bit TLS
End-to-end encryption
US Data Centers
Azure US regions
SSO / SAML
Entra ID, Okta
Audit Logging
Full action trail
Platform Features
Every tool your team needs —
built for insurance.
🧠
AI Chatbot
Trained on your underwriting guidelines, coverage forms, claims FAQs, and state-specific disclosures — speaks your customers' language, not insurance jargon.
🤝
Live Agent Handoff
AI routes to sales, claims, billing, or licensed agents — or escalates to a CSR with full conversation context and policy details pre-attached.
🖥️
Co-Browse
Guide policyholders through online quotes, claim forms, and bill-pay portals — see exactly where they're getting stuck.
📹
Video Chat
Face-to-face for complex claims, commercial lines, and life-insurance fact-finding — without standing up a separate platform.
🌐
45+ Languages
Serve every policyholder in their language. Real-time translation between customer and agent — automatically.
🔗
Carrier & Policy Admin Integrations
Connect to Guidewire, Duck Creek, Applied Epic, Vertafore AMS360, and Salesforce Financial Services Cloud via API. Sync quotes, policies, and claims automatically.
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"ChatBeacon handles 70% of after-hours policy questions and routine FNOL intake. Our adjusters arrive Monday morning to fully-staged claims instead of voicemails. Quote-to-bind time dropped 24%, and the chat channel cleared GLBA audit in one review."
VP of Customer Experience · Regional P&C Carrier
Platform Features
ChatBeacon serves every
vertical.
AI-powered live chat and chatbot platform. Built in the USA. Trusted since 2005. Cloud or on-premise deployment.
Made in the USA
© 2026 SmartMax Software, Inc. All rights reserved. SmartMax does not own any of the third-party trademarks, all represented brands own their respective copyrights and trademarks, and their use does not imply any endorsement or affiliation.
