Newsroom

News & Press Releases

The latest announcements, product launches, and company milestones from SmartMax Software and ChatBeacon.

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📸 Product Launch
December 1, 2025 · Tulsa, OK

PictureData for Shopify Brings 25 Years of Retail Product Intelligence Into Real-Time Visual AI Shopping

Once a pioneering jewelry inventory engine, PictureData now lets shoppers describe what they want and instantly see matching products from any Shopify store. Transforming a decades-old product classification technology into a real-time visual AI shopping experience.
Read Full Release →
Show me gold earrings under $150 — simple and elegant
Found 3 matches! 🏷️ Classic Drop ($129, 97%) · Minimalist Hoop ($89, 93%) · Pearl Stud ($110, 91%)
Add the Classic Drop to my cart!
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Media Resources

Everything you need to
‍write about us.

🎨
Brand Assets
Logos, wordmarks, and brand guidelines in SVG, PNG, and PDF formats. Light and dark variants included.
Download Brand Kit →
📄
Company Facts
Founded 1990 in Tulsa, OK. 35+ years of innovation. SOC 2 certified. On-premise & cloud. 3000+ integrations.
View Fact Sheet →
📸
Product Screenshots
High-resolution screenshots of the ChatBeacon dashboard, chat widget, co-browse, PictureData, and mobile views.
Download Screenshots →

Press Inquiries

For media inquiries, interviews, or additional information, contact:
Eric Weber · Founder & CEO
eweber@chatbeacon.io · +1 (918) 388-5900
SmartMax Software, Inc. · Tulsa, Oklahoma
Chat beacon logo with a stylized chat bubble and wireless signal waves in blue.
AI-powered live chat and chatbot platform. Built in the USA. Trusted since 2005. Cloud or on-premise deployment.
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Made in the USA
+1-918-388-5900sales@chatbeacon.io
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Newsroom

News & Press Releases

The latest announcements, product launches, and company milestones from SmartMax Software and ChatBeacon.

📸 Product Launch
December 1, 2025 · Tulsa, OK
PictureData for Shopify Brings 25 Years of Retail Product Intelligence Into Real-Time Visual AI Shopping
Once a pioneering jewelry inventory engine, PictureData now lets shoppers describe what they want and instantly see matching products from any Shopify store. Transforming a decades-old product classification technology into a real-time visual AI shopping experience.
Read Full Release →
Show me gold earrings under $150 — simple and elegant
Found 3 matches! 🏷️ Classic Drop ($129, 97%) · Minimalist Hoop ($89, 93%) · Pearl Stud ($110, 91%)
Add the Classic Drop to my cart!
November 15, 2025Product

ChatBeaconAIX 2026 Launches with OpenAI Agent Builder Workflows

The latest release introduces multi-step AI workflows, decision branching, 45+ language support, and AI operator analytics — transforming ChatBeacon into a complete AI engagement engine.

Read Release →
October 8, 2025Company

SmartMax Software Celebrates 20 Years of Enterprise Live Chat

From SightMax in 2005 to ChatBeaconAIX in 2025, SmartMax Software marks two decades of serving banks, credit unions, and enterprises with secure, on-premise live chat solutions.

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September 22, 2025Product

ChatBeacon Introduces AI + Live Agent Hybrid Chat with Zero Context Loss

New hybrid handoff feature transfers full conversation history, AI-generated summaries, and suggested responses to live agents in under 8 seconds — with zero information lost.

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August 5, 2025Partnership

ChatBeacon Expands Shopify Integration with PictureData Visual Search

PictureData™ now supports real-time inventory sync with Shopify stores, enabling visual product search with live pricing, availability, and in-chat checkout for e-commerce customers.

Read Release →
June 18, 2025Product

Co-Browse & Screen Share Now Available Across All ChatBeacon Plans

Real-time co-browsing — previously an enterprise-only feature — is now included in every ChatBeacon plan, enabling agents to see and guide customers through web pages and forms.

Read Release →
April 2, 2025Company

ChatBeacon Achieves SOC 2 Type II Certification for Third Consecutive Year

Independent audit confirms ChatBeacon's continued compliance with Trust Services Criteria for security, availability, and confidentiality — reinforcing its position as the secure choice for regulated industries.

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February 10, 2025Product

ChatBeacon Adds Video Chat and 45+ Language Translation

Face-to-face video conversations and real-time language translation join the ChatBeacon platform, enabling global teams to support customers in their native language from the chat window.

Read Release →
December 12, 2024Product

ChatBeacon Integrates GPT-5.4 for Generative AI Chatbots

ChatBeacon becomes one of the first live chat platforms to offer generative AI chatbots powered by OpenAI's GPT-5.4, trained on customer content with enterprise-grade data isolation.

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September 5, 2024Company

SmartMax Software Expands HIPAA Compliance with Dedicated Cloud Offering

New dedicated cloud deployment option provides single-tenant Azure instances with BAA agreements, meeting the strictest security requirements for healthcare organizations.

Read Release →
Media Resources
Everything you need to write about us.
🎨

Brand Assets

Logos, wordmarks, and brand guidelines in SVG, PNG, and PDF formats. Light and dark variants included.

Download Brand Kit →
📄

Company Facts

Founded 1990 in Tulsa, OK. 35+ years of innovation. SOC 2 certified. On-premise & cloud. 3000+ integrations.

View Fact Sheet →
📸

Product Screenshots

High-resolution screenshots of the ChatBeacon dashboard, chat widget, co-browse, PictureData, and mobile views.

Download Screenshots →

Press Inquiries

For media inquiries, interviews, or additional information, contact:

Eric Weber · Founder & CEO

[email protected] · +1 (918) 388-5900

SmartMax Software, Inc. · Tulsa, Oklahoma