Secure live chat &
AI built for mental health.
Enterprise-grade AI chat with on-premise deployment, SOC 2 compliance, and HIPAA-ready infrastructure — purpose-built for community clinics, telehealth providers, and behavioral health agencies that can't compromise on client privacy.
On-premise & dedicated cloud deployment
SOC 2 Type II & HIPAA compliant
AI trained on your agency's services & intake policies
SSO with Entra ID, Okta, & Active Directory
ChatBeacon AI — Mental Health Demo
Live
⚡ Intake Coordinator Handoff
SR
Hi Jordan — I'm Sarah from our intake team. I can match you with a therapist who specializes in anxiety. What insurance do you carry, and any preferences (telehealth or in-person)?
70%
Inquiries auto-resolved by AI
<2s
Average AI response time
20+
EHR & PM integrations
SOC 2
Audited & HIPAA-ready
Why It Matters
Mental health clients deserve immediate,
compassionate access.
Phone tag, business-hours-only intake, and crowded waitlists turn people away when they finally reach out for help. Your team needs tools that meet clients where they are — without ever compromising HIPAA or safety.
⏳
After-Hours Demand
Most people reaching out for mental health support do so outside business hours. Without 24/7 response, intent dissipates and clients churn before they ever book a session.
🔒
HIPAA Complexity
Every client touchpoint involves PHI. Generic chat tools, web forms, and SMS weren't built for the audit trails, BAAs, and access controls behavioral health requires.
📉
Drop-Off at Intake
Prospective clients abandon long intake forms and unanswered inquiries. Without a guided front door, referrals never become scheduled appointments.
Use Cases
What ChatBeacon does for
mental health agencies.
📋
New Client Intake
AI walks prospective clients through intake forms, captures preferences and insurance details, and books a first appointment — with full context handed to your coordinator.
📅
Scheduling & Reminders
Booking, rescheduling, and automated reminders — reduce no-shows and free up front-desk staff, around the clock.
🪪
Insurance & Eligibility
AI confirms coverage, in-network status, and copays before the first session — so clients aren't surprised and your billing team isn't chasing rejections.
🧭
Service Navigation & Referrals
Match clients to the right clinician, program, or community resource based on need, location, and insurance.
🚨
Crisis-Aware Escalation
If a client expresses risk language, AI never tries to counsel — it surfaces 988 and crisis line resources immediately and prioritizes a human handoff.
📊 ChatBeacon Dashboard — Mental Health KPIs
2,847
Chats This Week
94%
Client Satisfaction
73%
AI Resolution Rate
1.8s
Avg Response Time
Security & Compliance
Built to protect every
client conversation.
SOC 2 Type II
Audited & certified
HIPAA
BAA available
GDPR
EU data privacy
On-Premise
Behind your firewall
256-bit TLS
End-to-end encryption
US Data Centers
Azure US regions
SSO / SAML
Entra ID, Okta
Audit Logging
Full action trail
Platform Features
Every tool your team needs —
built for behavioral health.
🧠
AI Chatbot
Trained on your agency's services, intake policies, programs, and FAQs. Sounds like your clinic — never tries to act as a therapist.
🤝
Live Agent Handoff
AI routes to the right team — intake, billing, scheduling — or escalates immediately to a clinician with full conversation context.
🖥️
Co-Browse
Guide clients through intake forms, telehealth setup, and client-portal onboarding — see exactly where they're stuck.
📹
Video Chat
HIPAA-compliant video for intake calls, warm handoffs, and telehealth scheduling — no separate platform required.
🌐
45+ Languages
Serve every client in their language. Real-time translation between client and staff — automatically.
🔗
EHR & PM Integrations
Connect to your EHR and practice management systems via API. Epic, NextGen Behavioral Health, TheraNest, SimplePractice, and Salesforce Health Cloud ready.
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"ChatBeacon's HIPAA-ready deployment was the only platform our compliance team approved. The AI handles 70% of intake inquiries and after-hours messages — and clinicians get a clean handoff with full context, every time. Crisis language always routes to a human first."
Clinical Operations Director · Community Behavioral Health Agency
Platform Features
ChatBeacon serves every
vertical.
AI-powered live chat and chatbot platform. Built in the USA. Trusted since 2005. Cloud or on-premise deployment.
Made in the USA
© 2026 SmartMax Software, Inc. All rights reserved. SmartMax does not own any of the third-party trademarks, all represented brands own their respective copyrights and trademarks, and their use does not imply any endorsement or affiliation.
