Secure live chat &
AI built for higher education.
Enterprise-grade AI chat with FERPA-compliant infrastructure, on-premise deployment, and SOC 2 Type II audited cloud — purpose-built for colleges, universities, and K–12 systems that meet students where they actually live: chat, mobile, and after midnight.
On-premise & dedicated cloud deployment
SOC 2 Type II & FERPA compliant
AI trained on programs, financial aid & FAQs
SSO with Entra ID, Okta, & Active Directory
ChatBeacon AI — Higher Education Demo
Live
⚡ Admissions Counselor Handoff
SR
Hi Jordan — I'm Sarah from undergraduate admissions. I'll run those 42 credits through our equivalency review today and have results back in 48 hours. Have you started a transfer application yet?
70%
Student inquiries auto-resolved
<2s
Avg AI response time
15+
SIS, CRM & LMS integrations
FERPA
+ SOC 2 audited
Why It Matters
Today's students expect instant,
on-demand answers.
Slow email responses, business-hours-only call centers, and form-driven admissions funnels lose students to competitors who answer in seconds. Your team needs tools that meet applicants on their phone — without compromising FERPA.
⏳
After-Hours Inquiries
Roughly 70% of prospective student inquiries arrive outside 9-to-5. If they don't get an answer within minutes, they enroll somewhere that does.
🔒
FERPA & Privacy
Every conversation about a student — from inquiry to alumni — falls under FERPA. Generic chat tools fail audits and put accreditation reviews at risk.
📉
Application Drop-Off
About 60% of college applications are started but never finished. Without a guided front door, your funnel leaks at every stage — from prospect to deposit.
Use Cases
What ChatBeacon does for
colleges & universities.
🎓
Admissions Inquiries
Application deadlines, GPA requirements, program comparisons — AI handles top-of-funnel questions 24/7 and routes high-intent prospects to your enrollment team with full context.
💰
Financial Aid Navigation
FAFSA walkthroughs, scholarship matching, net-price calculator help — explained in plain language without an advisor appointment.
📚
Registrar & Course Help
Add/drop questions, prerequisites, transcript requests, graduation audits — answered instantly without a ticket to the registrar.
📅
Campus Tours & Events
Visit booking, info-session signup, virtual tour links — captured at the moment of interest, with reminders that cut no-shows.
🔐
FERPA-Compliant Handoffs
Every escalation to a counselor, advisor, or registrar happens inside an audited, FERPA-aligned trail — no student PII slipping into email or SMS.
📊 ChatBeacon Dashboard — Higher Education KPIs
2,847
Chats This Week
94%
Student Satisfaction
73%
AI Resolution Rate
1.8s
Avg Response Time
Security & Compliance
Built to protect every
student record.
SOC 2 Type II
Audited & certified
HIPAA
BAA available
GDPR
EU data privacy
On-Premise
Behind your firewall
256-bit TLS
End-to-end encryption
US Data Centers
Azure US regions
SSO / SAML
Entra ID, Okta
Audit Logging
Full action trail
Platform Features
Every tool your team needs —
built for higher education.
🧠
AI Chatbot
Trained on your course catalog, program pages, financial aid policies, and FAQs. Sounds like your institution — not a generic bot.
🤝
Live Agent Handoff
AI routes to the right team — admissions, financial aid, registrar, advising — or escalates to a counselor with full conversation context.
🖥️
Co-Browse
Guide applicants through online applications, FAFSA forms, course registration, and tuition portals — see exactly where they're stuck.
📹
Video Chat
Face-to-face for prospective visits, advising sessions, and admitted-student counseling — no separate platform required.
🌐
45+ Languages
Serve every applicant in their native language. Real-time translation between student and staff — essential for international recruitment.
🔗
SIS, CRM & LMS Integrations
Connect to Banner, Workday Student, Slate, Salesforce Education Cloud, Canvas, Blackboard, and Anthology via API. Sync inquiries, applications, and decisions automatically.
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"ChatBeacon helped us answer 70% of after-hours admissions inquiries without adding headcount. Application completions are up 18% year-over-year, and our counselors only see students ready for a real conversation. The FERPA audit trail closed our compliance review in one pass."
Director of Enrollment Marketing · State University System
Platform Features
ChatBeacon serves every
vertical.
AI-powered live chat and chatbot platform. Built in the USA. Trusted since 2005. Cloud or on-premise deployment.
Made in the USA
© 2026 SmartMax Software, Inc. All rights reserved. SmartMax does not own any of the third-party trademarks, all represented brands own their respective copyrights and trademarks, and their use does not imply any endorsement or affiliation.
