Secure live chat &
AI built for banking.
Enterprise-grade AI chat with on-premise deployment, SOC 2 compliance, and HIPAA-ready infrastructure — purpose-built for banks, credit unions, and financial institutions that can't compromise on security.
On-premise & dedicated cloud deployment
SOC 2 Type II & HIPAA compliant
AI trained on your bank's knowledge base
SSO with Entra ID, Okta, & Active Directory
ChatBeacon AI — Banking Demo
Live
⚡ Loan Officer Handoff
SR
Hi Jordan! I'm Mike from our mortgage team. I see you're interested in a 30-year fixed — let me pull up our pre-approval calculator. What's your estimated purchase price?
70%
Member queries auto-resolved
<2s
Member queries auto-resolved
20+
Member queries auto-resolved
SOC 2
Member queries auto-resolved
Platform Features
Banking customers expect instant,
secure answers.
Long hold times, branch-only support, and rigid IVR menus drive members to competitors. Your team needs tools that match the speed of digital-first expectations — without sacrificing compliance.
⏳
Long Wait Times
Members wait 8+ minutes on hold for answers to simple questions — account balances, branch hours, loan rates — that AI could resolve in 2 seconds.
🔒
Compliance Complexity
Every customer interaction must meet SOC 2, HIPAA, GLBA, and state regulations. Generic chat tools weren't built for this level of governance.
📉
Lost Loan Opportunities
Visitors researching mortgages and loans leave when they can't get quick answers. Without instant engagement, high-intent leads walk to a competitor.
Use Cases
What ChatBeacon does for
financial institutions.
🏠
Mortgage Pre-Qualification
AI collects income, assets, and credit range — then routes qualified leads to a loan officer with full context.
💳
Account Inquiries
Balance lookups, transaction history, card activation, fraud alerts — all resolved by AI instantly, 24/7.
📋
Loan Application Assistance
Co-browse guides members through complex application forms step by step. Agent fills fields in real time.
🏦
Branch & ATM Locator
AI provides nearest branch hours, ATM locations, and appointment scheduling with zero hold time.
🛡️
Fraud Alert Response
Member reports suspicious activity → AI creates a case → routes to fraud team with full transaction timeline.
📊 ChatBeacon Dashboard — Banking KPIs
2,847
Chats This Week
94%
Member Satisfaction
73%
AI Resolution Rate
1.8s
Avg Response Time
Security & Compliance
Banking customers expect instant,
secure answers.
SOC 2 Type II
Audited & certified
HIPAA
BAA available
GDPR
EU data privacy
On-Premise
Behind your firewall
256-bit TLS
End-to-end encryption
US Data Centers
Azure US regions
SSO / SAML
Entra ID, Okta
Audit Logging
Full action trail
Platform Features
Every tool your team needs —
purpose-built for finance.
🧠
AI Chatbot
Trained on your bank's FAQs, rates, policies, and product guides. Sounds like your brand, not a robot.
🤝
Live Agent Handoff
AI routes to the right department — loans, accounts, fraud — with full context and AI summary.
🖥️
Co-Browse
Guide members through loan applications, account setup, and online banking — see their screen in real time.
📹
Video Chat
Face-to-face consultations for mortgage applications, wealth management, and complex account issues.
🌐
45+ Languages
Serve your diverse member base. Real-time translation between customer and agent — automatically.
🔗
Core Banking Integrations
Connect to your core banking system, CRM, and LOS via API. Salesforce, Jack Henry, FIS, and Symitar ready.
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"ChatBeacon's on-premise deployment was the only option that met our board's security requirements. The AI handles 70% of member inquiries, and our loan officers now spend their time closing — not answering rate questions."
VP of Digital Banking · Regional Credit Union
Platform Features
ChatBeacon serves every
vertical.
AI-powered live chat and chatbot platform. Built in the USA. Trusted since 2005. Cloud or on-premise deployment.
Made in the USA
© 2026 SmartMax Software, Inc. All rights reserved. SmartMax does not own any of the third-party trademarks, all represented brands own their respective copyrights and trademarks, and their use does not imply any endorsement or affiliation.
