Engage smarter.
Convert faster.
Scale effortlessly.
ChatBeacon AI is your always-on, always-learning customer engagement engine. Generative AI, live agent chat, co-browse, video, visual shopping, and real-time analytics — all in one platform. No coding required.
Trusted since 2005 · 35+ years of innovation · Made in the USA
✦
ChatBeacon
🧠
AI Chatbots
GPT-5.4 powered
🤝
Live Messaging
Omnichannel
📸
PictureData™
Visual shopping
🖥️
Co-Browse
See what they see
📊
Viewport 360
Analytics
👥
Team Collab
DMs & comments
🔗
3000+ Integrations
Zapier + API
📹
Video Chat
Face-to-face
Live Messaging Platform
Real-time, omnichannel
messaging.
Consolidate conversations from your website, Facebook, and SMS into one dashboard. Your team responds instantly — no switching tabs or juggling tools. Website visitors, social followers, and text messages all arrive in the same operator console.
🌐
Website, Facebook & SMS
Every channel in one inbox. Agents never miss a conversation regardless of where it started.
⚡
Instant Response
Sub-second message delivery. Visitors see typing indicators and read receipts in real time.
🔔
Smart Notifications
Desktop, mobile, Slack, and Teams alerts. Configurable per agent, per queue, per priority level.
📱
Mobile-Ready Console
Full operator console works on any mobile browser. Agents can respond from anywhere.
💬 Omnichannel Inbox 3 channels active
2m
5m
8m
👥 Team Chat — Agent Direct Messages
Chat Tags
Enterprise
Compliance
On-Premise
Priority
Team Collaboration
Your team, always in sync.
Streamline teamwork with built-in collaboration tools. Direct messaging between agents, chat tagging and comments for knowledge sharing, and supervisor monitoring ensure your team stays aligned and responsive in real time.
💬
Direct Messages
Instant 1-on-1 messaging between agents. Ask a quick question, share a link, or escalate without leaving the console.
🏷️
Chat Tags & Comments
Tag conversations with custom labels. Leave internal comments for other agents or supervisors — customers never see them.
🔄
Chat Transfer & Sharing
Transfer a conversation to another agent or department with one click. Full context and history transfers with it.
👁️
Supervisor Monitoring
Managers can silently observe any active conversation, whisper suggestions to agents, or join the chat directly.
Generative AI Chatbot
AI that learns from your live website.
Our GPT-5.4 powered chatbot uses domain-grounded web search to answer from your live pages — always current, never stale. No training, no crawling. Just point it at your domain. It delivers accurate, on-brand answers instantly while freeing your team for complex tasks.
🔍
Domain-Grounded Search
AI searches your live website in real time via OpenAI AgentKit workflows. Update your site, AI knows instantly.
🛡️
Zero Hallucination Guardrails
Every response validated against sourced content. If the AI can't verify a fact, it won't say it.
🤝
Smart Agent Handoff
AI detects buying signals, complexity, or frustration and routes to agents with full context + AI summary.
🌍
45+ Language Translation
Visitor writes Spanish, agent reads English. Real-time bi-directional translation built in.
Aria Virtual Assistant
Hi! I'm Aria. How can I help you today?
We offer two plans: Professional at $149/mo (10 agents) and Enterprise with unlimited agents, on-premise, SSO, and a dedicated account manager — custom pricing. Both include full Viewport 360 analytics.
📄 /pricing
📄 /features
Yes! HIPAA compliance with a signed BAA on Enterprise plans. All data encrypted via Azure with on-premise deployment options. 📄 /security
🖥️ Co-Browse Session — Agent View
Mortgage Application — Step 2
Acme Corp
$85,000 ← Agent highlighting
Years Employed
👆 Point
✏️ Draw
📌 Pin
📷 Snap
Co-Browse & Screen Share
See what they see.
Fix it together.
Browse alongside customers in real time. No downloads, no plugins. Highlight form fields, draw annotations, point at buttons, and guide them through complex processes — all from inside the chat window.
✏️
Draw & Annotate
Draw circles, arrows, and highlights on the customer's screen. They see everything live.
👆
Point & Click
Agent cursor appears on customer's screen with name badge. Guide them step by step.
🔒
PII Auto-Masking
SSN, credit card, and password fields automatically masked from agent view.
📹
Video Chat Built In
Start a face-to-face video call during any co-browse session. One click.
Supervision & Analytics
Know everything.
Miss nothing.
Viewport 360 gives you complete visibility into visitor traffic, agent performance, chat quality, and AI resolution rates. Plus the Generative AI Operator Assistant lets you ask about any metric in plain English.
📊
Viewport 360 Analytics
Visitor traffic, traffic sources, top pages, engagement rates, geographic distribution, device breakdown.
🧠
AI Operator Assistant
"What's our CSAT this week?" — type any question in plain English. Get instant answers with charts and narratives.
📋
Session Replay
Replay any visitor session with full timeline, event log, and chat transcript. Perfect for QA and training.
📈
Agent Performance
CSAT scores, response times, resolution rates, chat volume — by agent, department, or time period.
📊 Viewport 360 — This Week
48,320
Visitors
7.96%
Engagement
3m 41s
Avg Time
🧠 AI Operator Assistant
"Summarize agent performance today"
12 agents online. Avg response 45s (↑10%). 347 chats handled. 95% CSAT. AI resolved 72%. Peak load 10am-12pm.
✨
Classic Drop
$129
97% match
💎
Minimalist Hoop
$89
93% match
🌟
Pearl Stud
$109
91% match
PictureData™ Visual AI
Customers describe it.
Your chatbot finds it.
The world's first AI visual shopping assistant. Customers describe products in natural language and your chatbot finds matching items from Shopify or WooCommerce — with images, prices, and "Add to Cart" — all inside the chat window. Built on 35 years of product classification expertise.
📷
Natural Language Product Search
"Show me gold earrings under $150, simple and elegant" — AI finds matches instantly.
🛍️
In-Chat Shopping
Product cards with images, prices, descriptions, and one-click "Add to Cart" buttons.
🔗
Real-Time Inventory Sync
Live sync with your Shopify or WooCommerce store. Prices and availability always current.
Platform Capabilities
Everything your team needs - built in.
🌍
45+ Languages
Real-time bi-directional translation. Spanish visitor, English agent.
📅
Meeting Booking
Schedule demos and meetings directly from chat.
🎯
Lead Scoring
AI scores visitor intent and routes high-value leads to sales.
🛡️
Content Guardrails
Control what AI can discuss. Prevent hallucinations.
📋
Suggested Responses
AI pre-writes 3 response options for agents. One-click send.
🔔
Smart Notifications
Slack, email, Teams, SMS alerts for VIP visitors and leads.
📦
Queue Management
Route by URL, country, tags, department, or custom rules.
🏢
On-Premise
Deploy behind your firewall with your own MS SQL database.
🎨
Custom Widget
Brand colors, fonts, position, avatar. Full CSS control.
🔗
3000+ Integrations
Salesforce, HubSpot, Slack, Shopify, Teams, Zendesk via Zapier.
🔑
SSO via Entra ID
Microsoft Entra ID single sign-on for enterprise security.
📹
Video Chat
Face-to-face conversations from the chat window. One click.
Enterprise-grade security.
🔒
SOC 2
🏥
HIPAA + BAA
🇪🇺
GDPR
☁️
Azure
🔑
Entra ID SSO
🔒
S🏢 On-PremiseOC 2
Built for every industry.
🏦
Financial
Accounts, loans, rates — SOC 2.
🏥
Healthcare
Appointments, triage — HIPAA.
🛒
E-Commerce
Visual shopping, orders, returns.
🎓
Education
Enrollment, aid, registration.
🚗
Auto Dealers
Inventory, test drives, financing.
🏠
Insurance
Quotes, claims, policy lookups.
💚
Mental Health
Intake, appointments, crisis.
💼
SaaS & Tech
Demos, onboarding, support.
Ready to see the full platform?
We'll demo every feature on your content — AI chatbots, co-browse, PictureData, analytics, team collaboration, and live agent handoff. All in 30 minutes.
Free trial · No credit card · 5-min setup · Made in the USA since 1990
AI-powered live chat and chatbot platform. Built in the USA. Trusted since 2005. Cloud or on-premise deployment.
Made in the USA
© 2026 SmartMax Software, Inc. All rights reserved. SmartMax does not own any of the third-party trademarks, all represented brands own their respective copyrights and trademarks, and their use does not imply any endorsement or affiliation.
